Mill bit Privacy Policy — Your Data, Our Responsibility

Mill Bit (referred to herein as "we" or "the Platform") places the utmost importance on user privacy. This Privacy Policy applies to users in Bangladesh and all other approved regions.

This Policy is in effect whenever you visit millbit.net, register an account, or use our mobile app. By using the Platform, you are considered to have accepted this Privacy Policy.

Our Privacy Policy is built in line with prevailing international data protection standards. For any questions, contact us at support@millbit.net.

Mill bit collects two types of information — What you provide directly and Automatically Collected information. Details are provided below :

Mill Bit uses collected data only for specific and legitimate purposes. The primary reasons your data is used are outlined below:

• Account Management: For registration, login, password reset, and keeping your account secure.
• Transaction Processing: To ensure deposits and withdrawals are processed accurately and promptly.
• Customer Support: To resolve issues and stay in touch with you.
• Promotional Communications: To notify you of bonuses, offers, and important updates (only with your consent).
• Fraud Prevention: To detect suspicious activity and keep the platform secure.
• Legal Obligation: To meet regulatory requirements and fulfil legal obligations.
• Service Improvement: For research and analysis to improve your experience on the platform.

Your data is never sold to advertisers or third parties. This is Mill Bit's unwavering commitment.

Mill Bit does not share your personal information with third parties under normal circumstances. However, limited information may be shared in the following specific cases:

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive only the information necessary to process a transaction.
• Legal Authorities: Information may be disclosed to government authorities upon request, in accordance with the laws of Bangladesh or the applicable jurisdiction.
• Technology Partners: Hosting, cybersecurity, and analytics providers may access limited data under strict confidentiality agreements.
• Fraud Prevention Agency: Anonymised data may be shared with industry partners for the prevention of cybercrime.

All third parties who receive your data are bound by strict data processing agreements with Mill Bit and may use the information only for specified purposes.

Mill Bit employs industry-leading security technology to protect your data. Multiple layers of security work together to keep your information safe at all times.

• 128-bit SSL/TLS Encryption: All data transfers on the website and app are conducted through encrypted channels.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
• Firewall & Intrusion Detection: Automated security monitoring runs 24/7.
• Data Masking: Sensitive information such as phone numbers or payment details is partially masked.
• Regular Security Audits: External security experts conduct regular system audits.
• Limited Access Policy: Only authorised staff can access specific data.

Please note — no data transmission over the internet can be guaranteed 100% secure. It is your responsibility to keep your account password confidential and to use a secure network.

Cookies and similar technologies are used on the Mill Bit website and app to enhance your experience. Cookies are small text files stored in your browser.

You can disable cookies at any time from your browser settings. However, disabling essential cookies may prevent core features such as login and transactions from functioning properly.

Mill Bit does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For up to 5 years while your account is active and after closure (as required by law).
• Transaction Records: Up to 7 years in accordance with financial regulatory authority guidelines.
• Gaming History: For the duration of the active account and 2 years after closure.
• Support Conversations: Automatically deleted 1 year after the issue is resolved.
• Log File: Retained for 90 days for security purposes.

As a Mill Bit user, you have important rights over your own data. To exercise these rights, write to us at support@millbit.net.

Mill bit will respond to rights requests within 30 days of receipt. In complex cases, this may be extended to a maximum of 90 days — you will be notified in advance if that applies.

Mill bit strictly prohibits anyone under 18 from using the platform. Age verification is required at registration, and re-verification may be carried out at any time through the KYC process.

If we are notified that a minor's data has been collected inadvertently, we will immediately delete that data and close the associated account.

• Parents can use parental control software to prevent their children from accessing the platform.
• If you have any concerns regarding minors, please contact us at support@millbit.net.
• To learn more about responsible gaming Responsible Gaming Visit the page.

Mill Bit may update this Privacy Policy from time to time — to add new features, reflect legal changes, or improve our services. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes, you will be notified in advance via your registered email or mobile number. Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.

If you object to any changes, you may request account closure — in which case all your data will be deleted, except where retention is required by law.